RETURN POLICY

Returns & Exchanges

Each JORIÉ piece is produced in small quantities and carefully checked before shipping. Please review our policy before placing your order.

 

Returns

We accept return requests within 7 days of delivery for eligible full-price items.

Returned items must be unworn, unwashed, unaltered, free from makeup, perfume, stains, or odors, with all original tags attached and in original condition.

Please contact jorie.officials@gmail.com efore sending anything back. Returns must be approved by JORIÉ and shipped within 5 days of approval.

For approved returns due to change of mind, sizing, or personal preference:

• Return shipping is the customer's responsibility.
• Original shipping fees are non-refundable.
• A return handling fee may be deducted from the refund.
  

Refunds

Refunds are issued to the original payment method after the returned item has been received and inspected.

Please allow additional processing time for your bank or payment provider to complete the refund.

If a returned item does not meet our return conditions, JORIÉ reserves the right to refuse the refund and return the item to the customer at the customer's expense.

Exchanges

We accept one size exchange, subject to availability. The item must meet the same return conditions above.

Customers are responsible for return shipping costs. If the requested size is unavailable, store credit may be offered.

Sale & Promotional Items

Items purchased during a sale or with a promotional discount are final sale and are not eligible for refunds. Size exchanges or store credit may be offered where available.

Pre-Order & Made-to-Order

Pre-order, made-to-order, custom, personalized, or altered items are non-refundable and non-returnable due to change of mind, sizing, or personal preference.

Size exchanges or store credit may be available where applicable.

Faulty or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery with your order number and clear photos.

If the issue is confirmed to be our responsibility, JORIÉ will provide an appropriate solution and cover reasonable return shipping costs.

Minor variations in color, texture, print placement, or measurements may occur due to fabric characteristics, production processes, and screen settings and are not necessarily considered defects.

 

International Orders

JORIÉ ships worldwide from Thailand.

For international returns, customers are responsible for return shipping, customs duties, import taxes, and any other applicable charges, unless the item is confirmed to be faulty or incorrect.

If a parcel is refused, unclaimed, or returned due to unpaid duties/taxes or an incorrect address, any resulting shipping or customs costs may be deducted from the refund.

 

Important

Please check our Size Guide and product details carefully before ordering. If you are unsure about sizing, contact us before purchasing.

This policy does not limit any mandatory consumer rights that may apply under the laws of your country.

For questions, please contact jorie.officials@gmail.com.